The Observatory Practice
8 The Crescent, Plymouth, PL1 3AB.
Call: 07710 479 591

blue lotus hypnotherapy

privacy statement

As you browse this website and when you communicate with Blue Lotus Hypnotherapy, we collect information. We are committed to protecting the privacy and security of your personal information and will always take all reasonable steps within our power to make sure your information is safe.

By providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy.

Data we may collect:

We collect personal data from you, such as your:

  • name.
  • age.
  • address.
  • telephone number.
  • email.
  • occupation.
  • family.
  • personal circumstances.

We also collect ‘special categories of personal data,’ such as health data, that are required to plan your treatment.

How data is collected:

We collect your data through our website enquiry forms, through telephone conversations we have with you, and in person at our Initial Consultations, therapy sessions, and supervision sessions.

We may also use questionnaires that we ask you to complete and bring back to a subsequent session.

Why we collect data:

We collect your data to help us:

  • assess and plan your treatment and therapy.
    contact you regarding your ongoing treatment, including logistics of planning therapy sessions.
  • inform you of any relevant news, offers and updates.
  • contribute to research into Solution Focused Hypnotherapy using the CORP research programme, wherein only the following information is collected and stored:
  • First initial of the first name, age, gender, condition being treated, and session-by-session measurements of progress across seven different areas, completed by you.
  • contact you regarding supervision matters in the case of practitioners.

How we store and protect data:

The data that we collect from you is stored in the UK. We take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We employ strict information security procedures to ensure your personal data is protected from unauthorised access, unlawful processing, and accidental loss, destruction and damage.

Personal data recorded on paper is stored securely in locked filing cabinets, and accessed only by the practitioner for the purposes of planning, reviewing and implementing treatment, or supervision. Only minimal data is store on computer. Any personal data stored on computer is kept securely and password protected.

How long data is stored for:

In line with the regulations of the governing bodies of the profession, together with indemnity insurance requirements, personal data will be kept safely and in good condition for eight years from the date of the client’s last visit. In the case of children, personal data will be kept until the child’s 25th birthday, or 26th birthday if the client was 17 when the treatment ended. This constitutes a legitimate interest in retaining records for this period. After this time, personal data will be securely destroyed.

Who we share your data with:

We will not pass on your data to third parties, unless required to do so by law, or in the interests of preventing or reporting harm to self or others.

No client personal data is shared with other practitioners during supervision. Any cases reviewed are done so with the utmost respect and attention to confidentiality.

Information that is collected when you interact with this website:

  • Your Internet Protocol (IP) address.
  • Your browser type and version.
  • Your time zone setting.
  • Your browser plug-in types and version.
  • Your operating system and platform.
  • The pages you visit, for how long and the actions you perform.
  • Page response times.
  • Your browser cookies.


This website uses cookies which you can allow or disallow on your computer or device. If you prefer to deny the use and saving of cookies you should take necessary steps within your web browser’s security settings to block all cookies from this website and any external serving vendors.

How we use your information:

  • To process your request for a meeting or for more information.
  • To progress projects.
  • To protect our website and clients (eg to investigate phishing or fraudulent activity).
  • To keep a record of your relationship with us and your information up to date.

Legal basis for processing your personal data:

  • Consent or contract for personal data, and
  • The fact that the processing of the special category of personal data is necessary for the provision of healthcare.

Your rights:

You have the right to see any of your information and update it at any time.

Our commitment:

We will continue to review, update and enhance our Privacy Statement, reflecting our commitment to respect and protect your privacy.

If you have a question?

If you have any questions that haven’t been covered, please contact us:

07710 479 591